Important Alerts
NEW: NCUA warns of scammers using similar website logo, design
ALEXANDRIA, VA (March 17, 2015) - Scammers using a website with a logo and design similar to that of the National Credit Union Administration are attempting to convince consumers to provide sensitive information or send money. According to the NCUA, consumers have received emails from the National Credit Union website, which is not affiliated in any way with the NCUA, a federal agency, and the emails are not from the agency.
The site apparently originates in Australia, the NCUA said in its warning, and claims to offer services in the United States, Europe and the Commonwealth of Independent States. The emails attempt to persuade individuals to provide personal information, such as Social Security numbers, account numbers and login information, or transfer large amounts of money.
The NCUA warns that consumers should not provide information to this website nor attempt to conduct any financial transactions through it. The NCUA would not request personal or financial information in this manner.
Consumers receiving such emails should call NCUA's information about avoiding frauds and scams.
Consumers who suspect they may have become victims of identity theft should immediately contact their financial institutions and, if necessary, close existing accounts and open new ones.
NCUA urges consumers to also contact the three major credit bureaus - Equifax (800.525.6285 ph), Experian (888.397.3742 ph) and TransUnion (800.680.7289 ph) - to request a fraud alert be placed on their credit reports.
Home Depot Breach
Coastland FCU is aware of the Home Depot Breach. At this time there is no need for you to take action regarding your Coastland Debit or Credit Card - you may continue to use your card(s).
If we are notified that your card was compromised in the breach, we will contact you and a replacement card will be ordered on your behalf.
Home Depot is also making available (at no cost) a service that includes credit monitoring and an identity theft insurance policy. Customers who used a debit or credit card at one of their stores from April 2014 to the present are eligible for these services. To learn more or to enroll, please visit https://homedepot.allclearid.com.
For additional information regarding the breach and updates on the situation, please visit Home Depot's corportate website by clicking here.
Heartbleed bug
The 'Heartbleed Bug' is an Internet security vulnerability for businesses that use OpenSSL encryption software as part of their website configuration. Coastland FCU systems do not use OpenSSL in any of our Online Banking websites.
Coastland has verified with our third party service providers that OpenSSL is not used on their web platforms. As a result, Heartbleed does not present a risk to our member's sensitive financial information.
Consumers Targeted by Vishing Scan Should Call Agency's Hotline
ALEXANDRIA, VA (January 21, 2014) - The National Credit Union Administration warned consumers to beware of a new telephone fraud, known as a "vishing" scheme, that is using the agency's name in an attempt to obtain personal financial information.
Several credit union members have been contacted by an automated phone call claiming to be from NCUA and notifying consumers their debit cards have been compromised. The call then asks the receiver to follow prompts, which request information, including sensitive financial data and personal identification information.
Anyone contacted by this so-called "vishing" scheme should immediately contact NCUA's Consumer Assistance Center Hotline at 800.755.1030 or by email at phishing@ncua.gov to report the scam. Operators answer calls Monday through Friday between 7am and 2pm Central (8am and 5pm Eastern). NCUA neither seeks personal information from consumers over the telephone nor handles day-to-day maintenance of member account information. NCUA works with law enforcement agencies, including the FBI, to protect consumers from frauds of this nature.
NCUA urges consumers to never verify or release personal financial information to unknown callers.
MERCHANT SURCHARGING, VISA Credit Cards -
Understanding Payment Card Changes
Beginning January 27, 2013, merchants in the United States and U.S. Territories will be permitted to impose a surcharge on consumers when they use a credit card.
Please note the following:
- This charge is from the merchant and not Coastland FCU
- This surcharge affects VISA Credit Cards, NOT Debit Cards
For more information on merchant surcharging click here.
Email Claiming To Be From the NACHA...
NACHA - The Electronic Payments Association has received reports that individuals and/or companies have received a fraudulent e-mail that has the appearance of having been sent from NACHA. See sample below...
The subject line of the e-mail states: "Unauthorized ACH Transaction." The e-mail includes a link that redirects the individual to a fake Web page and contains a link which is almost certainly an executable virus with malware. Do not click on the link. Both the e-mail and the related website are fraudulent.
Be aware that phishing e-mails frequently have links to Web pages that host malicious code and software. Do not follow Web links in unsolicited e-mails from unknown parties or from parties with whom you do not normally communicate, or appear to be known, but are suspicious or otherwise unusual.
NACHA itself does not process nor touch the ACH transactions that flow to and from organizations and financial institutions. NACHA does not send communications to individuals or organizations about individual ACH transactions that they originate or receive.
If you receive something like the email below or similar, please DELETE it WITHOUT opening it.
Sample Email -
From: Information
Sent: Thursday, July 22, 2010 8:27 AM
To: Doe, John
Subject: Unauthorized ACH Transaction
Dear bank account holder,
The ACH transaction, recently initiated from your bank account was rejected by the Electronic Payments Association. Please review the transaction report by clicking the link below. Unauthorized ACH Transaction Report
ACH Fraudulent Emails...
Be aware that phishing e-mails frequently have links to Web pages that host malicious code and software. Do not follow Web links in unsolicited e-mails from unknown parties or from parties with whom you do not normally communicate, or appear to be known, but are suspicious or otherwise unusual.
NACHA itself does not process nor touch the ACH transactions that flow to and from organizations and financial institutions. NACHA does not send communications to individuals or organizations about individual ACH transactions that they originate or receive.
If you receive something like the email below or similar, please DELETE it WITHOUT opening it.
Sample Email - ACH Payment Canceled
From: Info Manager
Sent: Tuesday, October 18, 2011 10:03 AM
To: Doe, John
Subject: ACH Payment Canceled
Payment Notification #XXXXXXXX
The ACH transaction (ID:XXXXXXXX, recently initiated from your checking account (by you or another person) was canceled by the other financial institution.
Rejected transaction:
Transaction ID: XXXXXXXX
Reason for rejection: See details - clickable link
Wire Transfer Phishing Attempt...
Again, if you receive an email in your inbox like the one below DELETE it WITHOUT opening. If you do happen to open the email DO NOT click on any of the links provided.
Sample E-mail -
The Domestic Wire transaction, recently sent from your checking account, was rejected by the FedWire.
Please click here to view further information.
clicking the link below. Unauthorized ACH Transaction Report
Text Message (Smishing) Alerts
In the last few days, credit unions from around the country have reported their members are receiving bogus text messages (smishing) alerts. The text message indicates it is from Credit Union Services and advises the member to call the number provided in the text message to have their card reactivated. This is a scam as no credit union would ever ask a member for this type of information using text messaging.
Credit unions have reported multiple phone numbers provided in text messages sent to credit union members to call to have their card reactivated.
Please DO NOT REPLY to these text messages or provide any card or account information via text message.
Fraudulent Phone Calls
Some members have reported receiving fraudulent phone calls. These calls were initiated by scammers in an attempt to obtain personal information. Coastland FCU would not make calls of this nature and would never ask for personal information on a call we initiated.
If you are unsure if a notification is legitimate, please call Coastland FCU at 504.837.2780.
